Terms and Conditions
The following conditions are the standard terms of engagement of Storm Teacup. Except where agreed in writing, these terms apply to all Services undertaken by Storm Teacup and its agents. These terms prevail where inconsistency exists between these terms and any other documentation.
1.0 Validation: Quote is valid for 28 days from the date on your quote. This may be subject to change due to seasonal promotion cut-offs and extension of project timelines.
2.0 Payment terms: Invoice will be sent prior to the commencement of Service. Full payment is required prior to your session or project is put into progress unless agreed otherwise in writing prior to the commencement of Service.
3.0 Cancellation: Termination or suspension of this contract must be done in writing within a reasonable time. Storm Teacup reserves the right to recover any losses, damages or expenses incurred prior to termination or as a result of termination.
4.0 Intellectual Property: All documentation including proposals, strategy, reports, electronic copies and information in connection with or arising from the Service is the property of Storm Teacup, until such time as the final invoice has been paid in full.
5.0 Commencement & Completion Date: Storm Teacup will only commence Service once satisfied that they are in receipt of all required information and documentation from the client, inclusive of a signed letter of acceptance of the Project Proposal and consultancy agreement. The client indemnifies Storm Teacup from any damages as a result of delays in Service. The client indemnifies Storm Teacup from any damages as a result of its agents.
6.0 Liability: Storm Teacup is indemnified against any claim by, or liability to, a third party arising from, in respect of or in connection with the Services and all expenses we incur defending or settling such claim or liability.
7.0 Additional work: If Storm Teacup are required to complete additional work above and beyond quoted amount in relation to original scope, the client must provide in writing within reasonable time, confirmation of a variation order. Work will not commence until agreement of price for relevant additional work has been made. Storm Teacup reserves the right to deny any additional work.
8.0 Clients obligation to provide information: The client must provide Storm Teacup with all required information for the provision of the Services. Inclusive of all documentation, relevant briefs, artwork, electronic resources, written acceptance of Project Proposal and consultancy agreement, any background information and any information that will impact on the Service. Storm Teacup do not accept any liability in connection with information provided by the client the client’s agent and it is taken to be accurate, correct and true.
9.0 Publication: Storm Teacup reserves the right to publish articles, photographs and other illustration relating to this Service. Storm Teacup will keep all personal information confidential unless required to be provided by law.
10.0 Work limits: Storm Teacup are responsible to complete work written in the Project Proposal only.
11.0 Digital Product Sales: Our products are currently delivered by Internet download only. After your purchase has been approved we will process your order. Orders are typically processed within one (1) hour but could take as long as twenty-four (24) hours to complete. After your order is completed in our system, you will be emailed an ‘Order Completed’ email using the email address provided on our order form. This email includes access links to our private Facebook group for our Storm Teacup customers. If you do not receive this email, please check your junk folder and then email us if still not found.
12.0 Digital Service Sales: Our digital services are currently delivered by Internet download and file transfer only. After your purchase has been approved we will process your order. After your order is completed in our system, you will be emailed an ‘Order Completed’ email using the email address provided on our order form. This email includes two (2) attached forms, access links to our private Facebook group for our Storm Teacup customers and next steps required in the process of your digital service. If you do not receive this email, please check your junk folder and then email us if still not found. Your order will be processed within two (2) weeks from receipt of the two (2) attached forms and will be delivered via email.
13.0 Digital Product and Service Refunds: We stand behind our products and your satisfaction with them is important to us. However, because our products are digital goods delivered via Internet download we generally offer no refunds. Refund requests must be made within 7 days of purchase and are handled on a case by case basis and are issued at our sole discretion.
14.0 Workshop Bookings: Workshops tickets are non-refundable and non-transferable.
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